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Higher education is the most important level of education because it develops the manpower for the country that leads the nation in giving insight into its future ideals, resources, problems and its solutions. The future of a nation depends largely on the quality of people groomed in the institution of higher education. Higher education in Mauritius can be traced back to the establishment of the School of Agriculture within the Department of Agriculture in 1914, which became integrated into the UoM when it was established in 1965.After that, many institutions have been established in the private and public sector that are providing higher education in the fields of medical, engineering, information technology, computer sciences, business studies and commerce. With the growing role of private institutions in catering higher education, the need was felt to evaluate the quality of education and services offered at the University of Mauritius which is a public sector institution.All over the world the universities are recognised as centres of higher learning, which are considered as expedients agents of development in the nation building. Universities generate, disseminate and utilise knowledge. As primary contributors to economic growth, they produce scientists, engineers, professionals, technicians, scholars, managers and men of exquisite capabilities. The capacity of a nation to develop economically, socially, politically and culturally derives largely from the power to develop and utilize the capabilities of its people.


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